The Qiwa platform is the new interface for the labor sector, serving as an extension of the services previously provided by the Ministry, but distinguished by higher execution efficiency and automated procedures. The platform is designed to improve the user experience and upgrade government services provided in the Saudi labor sector. The platform serves three main categories: business owners, individuals, and government entities. Qiwa continuously develops its services and adds new ones in line with the needs of the Saudi labor market and digital transformation, which are added gradually.

Strategic Objectives and Visions of the Qiwa Platform:

• Supporting the National Economy: By creating an integrated and competitive labor market based on transparency to serve as a fundamental pillar in supporting the nation’s economy.

• Improving the Work Environment: By enhancing the contractual relationship between the employee and the employer.

• Supporting Saudization and Regulations: Promoting the importance of Saudization and compliance with labor regulations.

• Development and Partnership: Re-engineering policies and procedures, and involving the private sector.

Who Can Use the Qiwa Platform?

The Qiwa platform serves three main categories of beneficiaries, which are:

• Business owners.

• Individuals.

• Government entities.

To use the platform and benefit from its services, Qiwa provides various login portals suitable for different types of registrants, including:

• Unified number account manager.

• Enterprise authorized representative.

• An individual holding a national ID or Iqama.

Registration on the Qiwa Platform

To register on the Qiwa platform, you can follow these simple steps (some steps or registration requirements may vary depending on platform updates):

1. Access the Qiwa website via the electronic link (www.qiwa.sa).

2. Enter your name and ID number.

3. Enter your email address.

4. Enter the verification code that will be sent to you from the Absher system.

5. Enter the password.

After completing these steps, the user will be able to access their account after finishing the registration and verification procedures.

What Are the Most Prominent Electronic Services Provided by Qiwa for Enterprises?

The Qiwa platform offers a wide and comprehensive range of services specifically designed to serve business owners and companies to facilitate the management of their enterprises and organize their relationship with employees. The most prominent of these services include:

• Work Permits: A service allowing the issuance or renewal of work permits for expatriate workers, which acts as approval from the Ministry of Human Resources and Social Development to work in the Saudi market. The platform also allows saving and tracking these transactions later.

• Changing a Worker’s Profession: Enables enterprises to submit a request to change an employee’s profession to match the actual work they perform and is approved by reality inside the enterprise.

• Work Regulations: Aims to organize the internal work environment, create a legally safe environment, and reduce labor disputes by approving the enterprise’s internal work regulations, whether standard or customized.

• Work Indicators and Reports: The platform provides indicators that enhance competitiveness and transparency, making it easier to access enterprise information, including:

  • Saudization Quality Index: To find out the results of the enterprise’s commitment to Saudization standards (which measures average wages, job sustainability, and the percentage of female Saudization).

  • Employee Satisfaction Index: Allows the business owner to access the system and view evaluation reports of their enterprise and work environment by their employees.

• Employee Management Services (Employer Dashboard): Allows tracking the affairs of resident employees, such as viewing data for all employees (such as name, Iqama number, nationality, profession, and work permit status), in addition to the ability to manage permissions, switch users, and view their indicators.

Procedural Guides and Conditions for Main Services

First: Instant Recruitment Service

A service that enables committed enterprises with high Saudization rates to request and issue professional worker visas instantly. It is specifically designed for enterprises committed to the regulations of the Ministry of Human Resources and Social Development.

Conditions Required to Benefit from the Service: To enable the enterprise to benefit from this service and issue visas, the following conditions must first be met:

• The status of the enterprise must be active (Qa’imah).

• The enterprise’s Nitaqat range must be “Medium Green” or above.

• All licenses belonging to the enterprise must be valid.

• The enterprise must be subscribed to the National Address service.

• The enterprise must be committed to the Wage Protection Program.

• The enterprise must maintain its position in at least the Medium Green Nitaqat range for 13 consecutive weeks or 26 intermittent weeks during the previous 52 weeks.

• The enterprise’s activity must not belong to farmers and herders activities.

How to Use the Service and Submit the Request: Once you ensure the above conditions are met, the enterprise can submit the request via the Qiwa platform by following these steps:

1. Log in to the platform and select electronic services.

2. Specify the required type of visa.

3. Fulfill the conditions and fill in the necessary data.

4. Pay the financial fees for the service.

5. Select send request.

Second: Worker Service Transfer Service

This service enables enterprises to submit requests to transfer a worker’s service from another employer, and will soon allow the possibility of transferring an expatriate worker between unified number branches, and transferring dependents’ services.

Conditions for Transferring a Worker’s Service via Qiwa: To complete a worker service transfer request via the Qiwa platform, the enterprise is required to meet the following conditions:

• The status of the enterprise must be active.

• All licenses must be valid.

• Subscription to the National Address service.

• The enterprise’s Nitaqat range must be “Low Green” or above.

• Commitment to the Wage Protection Program.

• The enterprise’s activity must not be among farmers and herders activities.

Application Steps: Once you ensure compliance with the conditions, you can start the service through:

1. Entering electronic services.

2. Choosing one of the transfer services.

3. Filling out the required information.

4. Agreeing to the declaration and undertaking before final submission.

Third: Saudization Certificate Service

This certificate serves as official proof from the Ministry of Human Resources and Social Development that the enterprise has fulfilled and achieved the required Saudization percentage based on the applicable Nitaqat guide classification. Enterprise owners can request the Saudization certificate electronically.

Conditions for Issuing the Saudization Certificate via Qiwa: To issue the Saudization certificate via the Qiwa platform, the enterprise must meet the following conditions:

• The status of the enterprise must be active.

• All licenses must be valid.

• The enterprise must be subscribed to the National Address service.

• The enterprise must be committed to the Wage Protection Program.

How to Verify the Enterprise’s Eligibility for the Certificate: The enterprise’s eligibility for the Saudization certificate is primarily verified by ensuring that the enterprise has achieved the required Saudization percentage, based on the applicable Nitaqat guide classification in the system of the Ministry of Human Resources and Social Development. To practically verify this eligibility and request the certificate via the Qiwa platform, the business owner can follow these steps:

1. Log in to electronic services on the platform.

2. Select the Saudization certificate service.

3. This service will allow you to know the enterprise’s Nitaqat range and activity to verify its status.

4. If the enterprise meets the conditions and the required Saudization percentage, you can request the certificate electronically.